challenge
The network services group within a large pharmaceutical company was facing a sudden responsibility to host SharePoint services. Because the group was primarily hardware-focused, this was a new and unexpected challenge for them. They were dealing with high costs, a large, diverse and often rogue user base, and unreliable contracted resources that were delivering poorly produced, low quality work. A corporate directive required this group to reduce headcount by 5%, so they needed an outsourcing partner to increase client satisfaction as well as lower overall costs.
In productivity
Fee structure
Initially, the client was only looking for a partner to take over the development and break/fix portion of SharePoint support in order to reduce headcount and cost, but our team was able to prove that sourcing the entire support function to Sparq would lead to improved service, and more significant cost savings. Our team comprised of support and development resources with substantial expertise in SharePoint assumed full responsibility for the client’s SharePoint environment.
The client immediately reaped a cost savings of over 40% due to a 25% increase in productivity, and a 20% lower fee structure. Our team also created a reliable project estimation tool, which enabled better project accountability and cost-allocations back to the business.
Ensuring 100% Data Accuracy for a Global Tech Company
Our client, a global technology company, needed to launch an internal revenue reporting system for ingesting and tracking federal revenue data. The project required coordination across a large number of teams, ERP systems and virtual desktops, with significant manual work needed to fix data issues. Learn how we helped.
Faster AI-Powered Mortgage Origination Process for Major Bank
A large bank’s mortgage origination department struggled with a time-consuming, labor-intensive application process. Reviewing and analyzing submitted documents took too long, leading to longer processing times and limiting how many applications Document Specialists could handle. The bank sought to automate the process to improve efficiency for both employees and customers. Learn how we helped.
Scaling Dropship Operations to Increase Customer Satisfaction for Global Retailer
Our international clothing and lifestyle client saw increased demand for larger items, but their retail stores lacked storage space. They needed a dropship system that used their warehouses for storage and integrated with their existing processes and inventory system. Learn how we helped.
Unlocking Actionable Intelligence Through Data Transformation
A global payments company needed insight into how marketers were utilizing email contacts so they could convert website visitors into active users for additional revenue growth. However, this exposed long-standing technical debt in their marketing systems. Learn how we built an upgraded platform so they could make better use of their data.