challenge
Our client is a leader in telehealth services, with a wide presence across the US. Their business was growing steadily but their platform had some limitations that were making their scaling difficult, and also required a lot of resources put into bug-fixing and maintenance. To unlock their growth potential, they needed a partner that could enhance their in-house team efforts.
solution
Initially, our team took care of bug-fixing and maintenance while Wheel’s in-house engineers dedicated time to planning a new platform. Once we were able to reduce Wheel’s investment in maintenance by introducing optimized code, and as the need for bug-fixing was reduced, our developers migrated their focus to the new platform alongside Wheel’s in-house team. Keeping us a part of their team allowed them to move faster, with a team of software engineers that were already familiar with the platform, and required no onboarding or training for subsequent projects. We’ve been able to collaborate with our client to successfully improve their platform and migrate everything from the outdated version to the new solution in just under a year. They have implemented our manual and automated QA good practices to make their development team’s work more efficient and the testing stages much shorter. Wheel’s telehealth platform is now flexible enough to adapt to their users’ needs, while maintaining a standard version for their workers, which makes management easier.
results
Wheel is reaffirming their position as a telehealth leader across the country. Their renewed platform introduced improvements such as an optimized algorithm to assign consultations, ensuring a shorter wait time to see a doctor. All of this takes state requirements and limitations into account, making it simpler to assign work and appointments nationwide. Our work helped Wheel close deals with companies such as Johnson & Johnson and Walgreens, which are onboarding in their new platform. It’s exciting to enable our clients to scale and we are already planning for bigger projects and more innovative features, both in the patients’ and clinicians’ platforms.
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