80% Reduction in Order Defects Through Simplified SAP Order Entry Process

challenge

A leading beverage distributor implemented SAP Sales Order functionality to manage a complex inside sales order entry process. They needed Sparq’s help to improve order efficiency to provide rapid access to data while interacting with customers over the phone.

Key Outcomes

50%

increase in the retention of new hires within the first 90 days

80%

reduction in order defects

15%

reduction in call handling time

Solution

Sparq simplified the order entry process by enhancing the SAP sales order entry function to provide consolidated data from multiple systems to a single order screen – a “dream screen.”

“The Dream Screen has really made a difference. We were able to reduce training by one day and had one of the highest quality months in the history of our customer care.”

— Director, Customer Care, Beverage Distributor

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80% Reduction in Order Defects Through Simplified SAP Order Entry Process

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