challenge
As specialists in freight factoring, our client wanted to gain more market share by leveraging advanced technology. Their customer-facing application offered a base set of features such as invoice management and advances and carrier management for brokers. While this helped current customers orchestrate some of their back-office logistics, our client wanted to introduce even more functionality to gain additional customers and grow revenue. Their current resources were unable to keep up with the highly competitive speed of business and our client was concerned that without these technology upgrades, they’d start to lose customers.
solution
Our client’s current platform needed modernization and customer experience improvements, so we got to work overhauling the front end. We started migrating the application to utilize new microservices, including enhanced logging, that were previously developed for internal tools and applications. This allowed for business and technical flexibility, and security and scale moving forward. In addition to these upgrades, we also introduced a number of new features including:
We added Google Analytics to thoroughly monitor customer usage, and our team effectively used customer feedback throughout the engagement to help implement business-critical fixes. We also provided important guidance and feedback regarding their software development process to help govern best practices for planning and execution.
results
Customer acquisition has continued to grow as a result of Sparq’s work. Thanks to the enhanced usability and upgrades, we reduced data quality issues and increased the speed at which customers could process invoices, so they could get paid more quickly. The number of service calls to our client were also reduced, thereby saving them time and improving customer satisfaction. Thanks to the introduction of microservices, we lightened the load of our client’s internal team by making the portal more maintainable from a code and data perspective.
Ensuring 100% Data Accuracy for a Global Tech Company
Our client, a global technology company, needed to launch an internal revenue reporting system for ingesting and tracking federal revenue data. The project required coordination across a large number of teams, ERP systems and virtual desktops, with significant manual work needed to fix data issues. Learn how we helped.
Faster AI-Powered Mortgage Origination Process for Major Bank
A large bank’s mortgage origination department struggled with a time-consuming, labor-intensive application process. Reviewing and analyzing submitted documents took too long, leading to longer processing times and limiting how many applications Document Specialists could handle. The bank sought to automate the process to improve efficiency for both employees and customers. Learn how we helped.
Scaling Dropship Operations to Increase Customer Satisfaction for Global Retailer
Our international clothing and lifestyle client saw increased demand for larger items, but their retail stores lacked storage space. They needed a dropship system that used their warehouses for storage and integrated with their existing processes and inventory system. Learn how we helped.
Unlocking Actionable Intelligence Through Data Transformation
A global payments company needed insight into how marketers were utilizing email contacts so they could convert website visitors into active users for additional revenue growth. However, this exposed long-standing technical debt in their marketing systems. Learn how we built an upgraded platform so they could make better use of their data.