challenge
A leading global provider of comprehensive risk management solutions for the auto, lifestyle and housing protection sectors, needed to modernize their global sales and service applications to enhance scalability and performance. Their main business is providing their platform to corporate clients, for them to customize and use to manage the risks of property damage, liability, financial loss, theft and natural disasters. Their largest mobile partner had demands that our client’s existing offshore provider failed to meet. Plus, they identified an emerging problem of an unsatisfying user experience and decreased operational efficiency. They needed to get help quickly in order to develop a scalable, high-performance solution that could enhance their operational efficiency and avoid losing their largest mobile customer.
solution
Since we had an established relationship with this client, it brought a high level of trust to the engagement. We quickly set an MSA in place to make sure we could work seamlessly together, and got to work on the roadmap, prioritization, and development. The fact that we could move fast, and we were able to prove a good development pace was key to forging our partnership. We assembled a team and quickly began delivering value in critical areas for the client. We worked on updating the existing risk-management platform to support scalable and high-performance operations, ensuring good practices to meet user demands, designing user-friendly interfaces, modernizing legacy systems and upgrading outdated systems to support modern applications and technologies.
results
Sparq’s comprehensive modernization work enabled the scalability, improved the performance and enhanced the user experience of all the applications. These improvements made it possible for our client to efficiently meet the demands of their biggest customer, resulting in better operational efficiency and overall user satisfaction. The new mobile solutions can support a larger user base without compromising performance, which translates into our client being able to offer a superior user experience for all their customers.
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