challenge
Farmashop is a pharmacy chain with 1,500+ employees working from 110+ drugstores. They have a strong commitment to customer service and are always looking for new ways to improve the consumer interaction with the brand. When they started ideating a platform to be used by their associates to better assist customers, they reached out to us.
Their sales employees couldn’t assist customers fast enough and in a personalized way, which translated into lost sales opportunities. Farmashop wanted to make these associates more informed about the customer preferences and purchase history to empower their selling pitch and assist customers better.
solution
Before, Farmashop associates weren’t able to fetch the data they needed to support clients fast enough and with necessary details. This used to make it difficult for them to have efficient interactions with customers, answer their questions and provide them with the best possible service.
To change that, we designed and developed a clean, efficient web app where associates can easily look for products’ intel and clients’ purchase history to offer them recommendations that make sense. The platform connects with Farmashop multiple systems and gathers different information, such as stock intel, prices and discount opportunities, products dosage and ingredients, customer data, and more. Using AI, it also tells associates if the product they’re looking for can be replaced by similar options. It allows users to send emails to customers with suggestions and interesting information too.
results
Farmashop employees now have everything they need at the palm of their hands to be able to give customers accurate advice and support. The product took six months to be built and since the beginning of 2021 it’s been used in the drugstores as a supplementary resource that is easy to access and navigate, enabling associates to fulfill their clients needs faster and more accurately.
As a company that relies on external vendors for retail software development, Farmashop conducted an internal survey for employees to evaluate partners and Sparq ranked #1 for response speed, analytical skills and comprehension of the project and its goals.
New Trading Desk Enables Continued Growth for Top 10 US Bank
Following the merger of two major financial institutions, our client—a top 10 US bank—needed to expand their suite of offerings to attract new Fortune 500 clients and increase their competitive advantage. Learn how our expertise in complex capital market solutions helped us establish a state-of-the-art trading desk to fuel future growth.
Centralized Reconciliation System Transforms Payments Company’s Treasury Operations
A rapidly growing unicorn payments company, faced challenges managing payments across a complex and expanding ecosystem. Learn how we created a centralized solution to streamline data management, ensure compliance, and maintain trust with stakeholders.
Future-Proofing a Payments System for Scalable Growth
Our client, a rapidly-expanding payments company, needed to lay the groundwork for their next-generation payments platform. Their existing payments system was outdated and lacked the scalability and flexibility required for future growth. Learn how we built a façade around their legacy system to modernize their payment management processes without disrupting ongoing operations.
Reimagining the User Experience for a Top 10 US Bank
A top 10 US bank recognized the need to improve the user experience within their Corporate & Investment Bank’s operations. They lacked a clear definition of their diverse user base and struggled to design intuitive interfaces and experiences that met the specific needs of different user groups. Learn how we created a single source of truth that would drive user adoption.