challenge
A leading international rental car company recognized that its manual process and paper contracts were resulting in wait times of 20 minutes, rising data entry errors and declining customer satisfaction score.
Sparq assisted in the development of a tablet that incorporated a paperless contract.
decrease in the intake and check-out time
improvement in their customer satisfaction score
in employee morale
Future-Proofing a Payments System for Scalable Growth
Our client, a rapidly-expanding payments company, needed to lay the groundwork for their next-generation payments platform. Their existing payments system was outdated and lacked the scalability and flexibility required for future growth. Learn how we built a façade around their legacy system to modernize their payment management processes without disrupting ongoing operations.
Reimagining the User Experience for a Top 10 US Bank
A top 10 US bank recognized the need to improve the user experience within their Corporate & Investment Bank’s operations. They lacked a clear definition of their diverse user base and struggled to design intuitive interfaces and experiences that met the specific needs of different user groups. Learn how we created a single source of truth that would drive user adoption.
Modernizing Business Intelligence Infrastructure with Azure and AI-Driven Solutions
A regional credit union had outgrown their current business intelligence system, which was an on-prem data warehouse that was both heavily reliant on manual processes and lacked scalability. This limitation created a backlog of essential reports needed for tasks such as loan prospecting and risk assessments, making it difficult for our client to understand their customers and develop tailored products to meet their needs. Learn how we helped.
Discovery Workshop Empowers Transportation & Logistics Organization to Modernize Mission Critical Application
Our client, a nationwide transportation and logistics provider, had a legacy credit processing application that was not scalable and had error-prone, time-consuming inefficiencies that were adversely affecting employees and customers. They wanted a better understanding of how to move towards modernization with the least amount of risk involved. Learn how we helped.