Boosting a US-Based Development Team with Nearshore Expertise

challenge

FASTER DEVELOPMENT TIMES NEEDED FOR HIGHER CLIENT SATISFACTION

Our client had a working platform that combines real-time customer data with dedicated workspaces and automation to maximize productivity, with the ultimate goal of enhancing customer success. The efficient functioning of the solution required many integrations and their team needed to speed up the development times to be able to meet their clients’ deadlines and deliver an outstanding user experience. Aside from the platform’s integrations, the solution has to be flexible to adapt to different clients’ needs, which adds complexity to the process. Our client needed a partner who could utilize nearshore expertise to ensure the platform would not only meet but exceed their customers’ expectations.

solution

ELEVATING THE INTEGRATIONS' IMPLEMENTATION PROCESSES

We got to work on the solution’s backend, with a stack of mainly Docker, NodeJS, TypeScript and React. Our main focus was expanding the solution’s integrations. Initially, they had the option to connect their platform with Gmail, Hubspot and Gong and wanted to add integrations with Google Calendar and Jira, among others. For the platform’s purposes, it was also crucial to work on optimizing integrations with data warehouses such as MySQL and BigQuery that could support users’ research and requests for data.

results

ADDING MORE VALUE TO THE CLIENT'S CUSTOMER BASE

Our first goal was to implement the Jira integration, which we did and it had a big impact on the client’s business: it was a feature highly requested by the users and since offering it they increased the number of clients. This has also positioned them better and allowed them to compete with even bigger companies. Following Jira, we continued to collaborate with other integrations, adding more value to our client’s customer base. We’ve also contributed to improving the existing software, identifying risks and implementing long-term solutions. We are proud to have formed a partnership where the client trusts our team with technical decisions and appreciates the ownership our developers have with the project’s tasks.

Case Study

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Modernizing Business Intelligence Infrastructure with Azure and AI-Driven Solutions

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Discovery Workshop Empowers Transportation & Logistics Organization to Modernize Mission Critical Application

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Modernized Application Provides Faster Time to Revenue for Nationwide Transportation & Logistics Company

A nationwide transportation & logistics client was struggling with a legacy application that was plagued by error-prone and time-consuming inefficiencies. This application was essential for winning new business, so its inefficiencies meant that our client wasn’t able to realize revenue as quickly. Learn how we created a modern, user-friendly product to help them achieve faster time to revenue.

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Centralized Reconciliation System Transforms Payments Company’s Treasury Operations

Our client, a rapidly growing unicorn payments company, faced challenges managing payments across a complex and expanding ecosystem. With operations spanning multiple platforms and payment methods, the decentralized nature of their payments data hindered their ability to achieve accurate reconciliation and meet stringent audit requirements. Learn how we created a centralized solution to streamline data management, ensure compliance, and maintain trust with stakeholders.

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Boosting a US-Based Development Team with Nearshore Expertise

FASTER DEVELOPMENT TIMES NEEDED FOR HIGHER CLIENT SATISFACTION

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