challenge
A large fast food chain had significant growth goals that included continued expansion across Canada, Central and South America, but faced two big challenges that held them back. The current point-of-sale (POS) application was based on aging technology that made it hard to use, unreliable and unstable. Outages were common, leading to franchisee frustration. Secondly, the back-end of the application needed to be able to address new tax code regulations that were specific to certain LATAM countries. Franchisees had to process these transactions manually leading to a huge amount of lost time and the potential for legal compliance issues. Our client was under time pressure to improve system scalability and reliability in order to increase franchisee satisfaction and attract potential new franchisees for needed growth.
solution
Our team was responsible for completing the application’s new cloud-based architecture including an improved user experience design and integrating new government requirements into the platform. We overhauled the front-end and back-end using .NET Core and React. We also brought many best practices and Agile methodologies that helped our client’s internal IT organization evolve and become more efficient.
results
The transformed application enabled distributed functionality across a multi-country network which increased performance, isolated failure points and improved the overall look and feel and user experience. Franchisees no longer had to file sales tax transactions manually which improved ease of audit and compliance. This led to improved franchisee satisfaction and helped position the company to reach their growth goals.
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