challenge
A major US-based airline needed help launching a new application that would ensure FAA requirements compliance for aircraft Extended Operations (ETOPS) flight standards. The application is used to track equipment that’s required on long-haul flights and to ensure that only certified ETOPS maintenance personnel have worked on the aircraft. The successful, on-time deployment of this application was crucial for the airline’s new routes to Hawaii that were already being sold to customers. Not meeting the deadline meant the airline would have to push back the launch of their new routes, therefore leading to lost revenue.
solution
We started with a team of four quality assurance (QA) engineers and eight developers, bringing quality into focus from day one. The client had just brought on a new Director of Quality Management and wanted our help evolving that team. They wanted to incorporate shift-left testing, an approach where testing is performed earlier in the lifecycle and they needed us to help them take their current quality management office into the development cycle. Having QA engineers on an engagement allows our clients to have a critical perspective during the design and architecture phases and avoid many of the defect-prone scenarios that may have otherwise not been caught until testing.
This project also needed to be very responsive. With the amount of data coming in that could affect the aircraft’s ability to meet FAA and maintenance standards, the data had to be processed quickly and accurately. To achieve this goal, an AKKA stream processing architecture approach was introduced to the client. The processing flow was not completely designed and had to be modified as the project was being implemented. Since the flows reacted to the data as it was coming into the stream, multiple testing scenarios had to be set up to exercise all of the potential flows and validate the results were accurate.
results
The ETOPS application was deployed on-time, allowing our client to avoid flight cancellations that would lead to lost revenue. It also brought them into full compliance with FAA regulations. Over the course of this engagement, our team became a true partner to this client, teaching them how to conduct Unit, Business Driven Development (BDD), Test-Driven Development (TDD), integration, component and performance tests and ensuring that everything was deployed on time and at the highest quality. While implementing the above testing strategies, our team began to see the testing shift-left, allowing the amount of time required to perform final production certification to be reduced. This reduction continues to shrink as we continue working with this client.
The success of this initial engagement and the client’s trust in our team’s ability to tackle a tough project led to additional engagements involving other application launches. Before our team was brought on, these projects were extremely behind schedule. Involving QA professionals meant shorter development cycles and always meeting delivery dates. Our long-term success with this client has boiled down to the talent of our team and their ability to quickly understand the client’s culture and integrate quickly and efficiently.
Ensuring 100% Data Accuracy for a Global Tech Company
Our client, a global technology company, needed to launch an internal revenue reporting system for ingesting and tracking federal revenue data. The project required coordination across a large number of teams, ERP systems and virtual desktops, with significant manual work needed to fix data issues. Learn how we helped.
Faster AI-Powered Mortgage Origination Process for Major Bank
A large bank’s mortgage origination department struggled with a time-consuming, labor-intensive application process. Reviewing and analyzing submitted documents took too long, leading to longer processing times and limiting how many applications Document Specialists could handle. The bank sought to automate the process to improve efficiency for both employees and customers. Learn how we helped.
Scaling Dropship Operations to Increase Customer Satisfaction for Global Retailer
Our international clothing and lifestyle client saw increased demand for larger items, but their retail stores lacked storage space. They needed a dropship system that used their warehouses for storage and integrated with their existing processes and inventory system. Learn how we helped.
Unlocking Actionable Intelligence Through Data Transformation
A global payments company needed insight into how marketers were utilizing email contacts so they could convert website visitors into active users for additional revenue growth. However, this exposed long-standing technical debt in their marketing systems. Learn how we built an upgraded platform so they could make better use of their data.