Case Study

Innovative App Provides Frictionless Rental Car Experience

challenge

Declining Customer Satisfaction

A leading international rental car company recognized that its manual process and paper contracts were resulting in wait times of 20 minutes, rising data entry errors and declining customer satisfaction score.

Key Outcomes

Sparq assisted in the development of a tablet that incorporated a paperless contract.

75%
decrease

decrease in the intake and check-out time

20%
improvement

improvement in their customer satisfaction score

Overall
increase

in employee morale

“Sparq listened to our challenges and helped us create a tablet-based solution that exceeded our expectations across the board. They are more than a domestic outsourcing firm, they are a partner that we can rely on.”

— Vice President of IT, International Car Company
noun-arrow-2025160 copy 2
noun-arrow-2025160 copy 2
Related Case Studies
See All Case Studies
Case Study
Nov 12, 2024

Ensuring 100% Data Accuracy for a Global Tech Company

Our client, a global technology company, needed to launch an internal revenue reporting system for ingesting and tracking federal revenue data. The project required coordination across a large number of teams, ERP systems and virtual desktops, with significant manual work needed to fix data issues. Learn how we helped.

Read More
Case Study
Nov 11, 2024

Faster AI-Powered Mortgage Origination Process for Major Bank

A large bank’s mortgage origination department struggled with a time-consuming, labor-intensive application process. Reviewing and analyzing submitted documents took too long, leading to longer processing times and limiting how many applications Document Specialists could handle. The bank sought to automate the process to improve efficiency for both employees and customers. Learn how we helped.

Read More
Case Study
Nov 8, 2024

Scaling Dropship Operations to Increase Customer Satisfaction for Global Retailer

Our international clothing and lifestyle client saw increased demand for larger items, but their retail stores lacked storage space. They needed a dropship system that used their warehouses for storage and integrated with their existing processes and inventory system. Learn how we helped.

Read More
Case Study
Nov 5, 2024

Unlocking Actionable Intelligence Through Data Transformation

A global payments company needed insight into how marketers were utilizing email contacts so they could convert website visitors into active users for additional revenue growth. However, this exposed long-standing technical debt in their marketing systems. Learn how we built an upgraded platform so they could make better use of their data. 

Read More
See All Case Studies
noun-arrow-2025160 copy 2
noun-arrow-2025160 copy 2
See All Case Studies